HARTING Technology Group

Job function: Inside Sales_ East China

Job title: Inside Sales Officer

Reporting: Local Customer Service Manager

 Location: Shanghai  

Functional objectives

 

Provide the highest level of sales support, opportunity generation and customer service by using strong customer satisfaction focus and relationship building skills. Also support the Sales and Marketing teams through lead generation and qualification in order to ensure continued sales growth, market penetration, customer retention, winning new customers, sales of new products and overall increase in HARTING Value Added.

 

Supports all local and regional activities in relation to Inside Sales

 

Is responsible for:

 

Acquisition and Enquiry

 Support sales growth using Lead Management processes and Multiplication of Applications in cooperation with Sales Team

 Provide front line basic technical support, participating in necessary training to ensure up to date knowledge

 Support Sales Team in all aspects of customer activities, including pro-active calling, appointment setting for qualified leads and visits

 Provide full sales support through enquiry, quotation and follow up processes

 ISO shall be responsible for the administration of CRM data for her/his own group of customers (C-customers), creating necessary activity records or tasks for FSE relating to pro-active function  

 In agreement with the FSE/MD, *has responsibility according to local guidelines for specific customer groups / *has sole responsibility of specific customer groups (e.g. C-Customer) *delete as appropriate

 

Order Handling

 Order review for non-conformities

 Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations

 Pro-active follow up on deliveries to ensure high service level

 

After Sales Support

 Follow up support to all customer order related queries

 Complaints handling, liaising with related internal departments for quality/warehouse issues

 Return shipment processing and administration of related credits

 Administration of repair and replacement process

 Pro-active customer satisfaction measurement

 

Digital Transformation.

 Actively promoting eShop, digital sales tools and processes internally and externally, ie. for customers and potential customers

 

 

Education and professional knowledge:

 

Minimum 3 years’ experience in Customer Service or Sales, gained in manufacturing or distribution environment

Basic understanding of electrical or electronic connectors/applications would be an advantage

Excellent communication and social skills written and verbal

Good English knowledge

PC skills (MS Office, Internet) also Business Reporting tools

Prior knowledge of SAP would be desirable

Ability to work on own initiative and as part of a team